Monday, April 14, 2008

Tech support hell welcomes Cuba

HAVANA - Following removal of restrictions on personal technology, Cubans now look forward to languishing in the same virtual queues that so many of their regional neighbors enjoy.

Cuba's new president Raúl Castro recently lifted a ban on DVD players, computers, microwave ovens and cell phones. Soon will follow numerous exhausting and sometimes futile calls to manufacturers' tech support centers.

The communist island nation south of the eastern U.S. in the Gulf of Mexico has undergone great cultural and economic change since the fall of the Soviet Union in 1991, and former president Fidel Castro's resignation on February 19 suggests a continuation of that trend.

Cuban citizens may now wait alongside the rest of the world to decipher DVD remotes, configure address books, update operating systems and sort out billing disputes. Tech support centers from Omaha to Bangalore have extended a friendly hand to a brand new passel of customers whose calls are important to them.
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